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COVID-19 Corona Virus Business Continuity Plan

At Horizon we fully understand and appreciate that your business depends on our ability to provide uninterrupted support services,  and in light of the recent developments regarding the Coronavirus disease (COVID-19), we would like to share with you the measures we are taking to ensure business and service continuity.

As the pandemic grows it is highly likely that businesses will be impacted due to measures to control the spread of the virus such as self-isolation, school closures, etc.  We have therefore invested in our own infrastructure technologies to ensure we can operate all systems and processes remotely with no interruption to normal service levels.

These improvements are as follows:

1:  We now operate dual telephone systems; the primary being hosted within the Gamma Horizon Cloud enabling all staff members to simply take their handset home and work as if they were connected to the main office switchboard.  We also operate a Panasonic telephone system that is based on-premises and acts as a redundant system that will automatically operate should it be required.

2:  All Desk phones can be taken home and connected to any standard broadband service, allowing continuous phone access to our colleagues and customers.


3:  All Horizon staff members have been issued laptops that have been configured and tested for remote access services.


4:  All Reception and Support Staff have been trained and have the ability to work from home with full secure access to the switchboard, our CRM and Support systems.


5:  Hand sanitiser stations have been installed at key locations and staff training given based on the current government guidelines.

 

As always, we remain committed to supporting your business with the same unparalleled level of service and will continue to monitor the situation, providing you with updates appropriately and promptly.

 

If you have any questions, please do not hesitate in contacting us via our normal channels.